Privacy Policy
Introduction
Desert Harmony Resort is committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data. By using our services, you agree to the terms of this Privacy Policy.
Information We Collect
Personal Information:
- Contact Details: Name, email address, phone number, postal address.
- Identification Information: Passport number, driver’s license number, or other identification details for verification purposes.
- Payment Information: Credit card details, billing address, and transaction history.
Reservation Information:
- Dates of stay, room preferences, special requests, and other reservation details.
Usage Information:
- Details about your usage of our website, mobile applications, and other services, including IP addresses, browser type, access times, and referring website addresses.
Communication Records:
- Records of your communications with us, including emails, phone calls, and online chat messages.
How We Use Your Information
Service Provision:
- To process and manage your reservations and provide you with the requested services.
- To personalize your experience and accommodate special requests.
Communication:
- To send you confirmation, updates, and other service-related information.
- To respond to your inquiries and provide customer support.
Marketing:
- To send you promotional offers, newsletters, and other marketing communications, subject to your preferences and consent.
- To analyze and improve our marketing strategies.
Improvement of Services:
- To understand how our services are used and to improve our website, mobile applications, and overall guest experience.
- To conduct surveys and research.
Security and Legal Compliance:
- To protect the safety and security of our guests, staff, and property.
- To comply with legal obligations and enforce our terms and conditions.
Sharing Your Information
Third-Party Service Providers:
- We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, marketing, and customer support.
Legal Requirements:
- We may disclose your personal information if required by law or in response to valid requests by public authorities (e.g., law enforcement or government agencies).
Business Transfers:
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Protecting Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Your Rights
Access and Correction:
- You have the right to access and correct your personal information held by us.
Deletion:
- You may request the deletion of your personal information, subject to certain legal exceptions.
Objection and Restriction:
- You have the right to object to or request the restriction of the processing of your personal information under certain circumstances.
Data Portability:
- You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdraw Consent:
- You have the right to withdraw your consent to the processing of your personal information at any time.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and indicating the date of the latest revision. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or need assistance regarding our privacy policy, get in touch with us at:
Desert Harmony Resort (Gracious Hospitality)
Address: Sam – Dhanana Rd, Kanoi, Jaisalmer, Rajasthan 345001
Email: booking.gracioushospitality@gmail.com
treebo.gracioushospitality@gmail.com
Phone Number: 9660678482
8890891482
